About the Role

Efficient Renewables is looking for an organised, professional and customer-focused Receptionist & Customer Support Coordinator to join our team.

This is a key role within the business, ensuring every customer receives an outstanding experience from their first enquiry through to project completion. You’ll be the first point of contact for our customers while supporting the wider team by managing enquiries, coordinating communication and maintaining our CRM system to ensure accurate customer records and efficient follow-up.

If you enjoy working with people, are highly organised and thrive in a busy environment, we’d love to hear from you.

Key Responsibilities

Be the first point of contact for customers, providing a warm, welcoming and professional experience.
Manage reception duties, including telephone calls, emails and customer enquiries.
Take ownership of maintaining our CRM system, ensuring customer records are accurate, up to date and complete.
Track customer enquiries through the CRM, ensuring all opportunities are assigned, followed up and progressed efficiently.
Coordinate enquiries between the sales, technical and installation teams.
Make outbound calls to prospective customers, qualify enquiries and arrange appointments where appropriate.
Proactively follow up with customers and internal teams to ensure excellent communication throughout the customer journey.
Support the scheduling of appointments and diaries where required.
Assist with general administration and provide support to the wider team.
Identify opportunities to improve customer service, internal processes and CRM efficiency.

Skills & Experience

The successful candidate will have:

Previous experience in reception, administration, customer service or a similar customer-facing role.
Experience using CRM software or confidence learning new systems.
Excellent communication and interpersonal skills.
A professional and confident telephone manner.
Strong organisational skills with excellent attention to detail.
The ability to manage multiple tasks and prioritise effectively.
Good IT skills, including Microsoft Office.
A proactive attitude and a willingness to take ownership of tasks.
The ability to work independently while collaborating effectively with the wider team.

Personal Qualities

We’re looking for someone who is:

Friendly, approachable and professional.
Passionate about delivering excellent customer service.
Highly organised and dependable.
A strong communicator with excellent people skills.
Proactive, positive and solutions-focused.
Trustworthy and discreet when handling confidential information.

What We Offer

A supportive and friendly working environment.
Ongoing training and opportunities for professional development.
A varied and rewarding role where you’ll make a real impact on the customer experience.
Competitive salary based on experience.

How to Apply

Please send your CV and a short cover letter explaining why you’d be a great fit for the role to:

christy@ehprenewables.com